Support | CLIP STUDIO PAINT | CLIP STUDIO.NET

FAQ's

We have confirmed a bug where touch gestures respond during drawing when touch-supported WACOM LCD tablets are used that have Windows OS with WACOM’s newest driver installed. Please look here to learn how to avoid this problem.

The touch gestures respond during drawing when using a touch-supported WACOM LCD tablet that has WACOM’s newest driver V6.3.18-5 installed.

■Solution

Please uninstall V6.3.18-5 and reinstall the previous version.
You can download the old version’s tablet driver here.
*Please select your tablet’s model number and OS when you search.

Driver Download (WACOM’s official site)

We will be continuing the investigation on this matter.

For Users Updating from the Previous Version

How to uninstall old versions (Version 1.4.1 and earlier) after installing Version 1.5.4

Version 1.5.4 is installed separately from older versions.

Follow the steps below to uninstall old versions.
*Your data, such as materials and preferences, will not be deleted when you uninstall old versions and you will still be able to use them in Version 1.5.4.

Windows systems

Go to [WindowsStart]→[Control Panel]→[Programs and Features (Uninstall a program)]. In the following screen, click the item without 1.5.4, as underlined in red below, and uninstall the version.
*Executing the actions above will uninstall CLIP STUDIO PAINT.

If you have not installed other applications in the CLIP STUDIO series other than PAINT, the old version of CLIP STUDIO will be uinstalled together with PAINT.

Mac OS X systems

From [Finder] menu, open [Move]→[Applications]. In the following screen, open the folder without "1.5" on it, as highlighted below.
Delete the following data once you have opened the folder:

  1. [App] folder > [CLIP STUDIO PAINT]file
  2. [App] folder > [Settings] folder > [PAINT]folder
  3. [App] folder > [PlugIn] folder > [PAINT]folder

*Executing the actions abovewill uninstallCLIP STUDIO PAINT.

If you have not installed other applications in the CLIP STUDIO series other than PAINT and would like to remove the old version of CLIP STUDIO, please remove the following data as well.

  1. [CLIP STUDIO]file
  2. [Settings] folder > [CLIP STUDIO]folder

Unable to open file after upgrading

If you see the message below after upgrading CLIP STUDIO PAINT and you cannot open your file, please check the following.

CLIP STUDIO PAINT Version 1.5.4 and later are installed as a separate application from Version 1.4.1 and earlier.
The programs are installed in the following location by default.

On Windows system

Version 1.4.1 and earlierC:\Program Files\CELSYS\CLIP STUDIO PAINT 1.5 EN\CLIP STUDIO\CLIPStudio(.exe)Version 1.5.4 and laterC:\Program Files\CELSYS\CLIP STUDIO PAINT 1.5 EN\CLIP STUDIO\CLIPStudio(.exe)

On Mac OS X system

Version 1.4.1 and earlierMacintosh HD(Startup Disk)/Applications/CLIP STUDIO PAINT 1.5 EN/CLIP STUDIO(.app)Version 1.5.4 and laterMacintosh HD(Startup Disk)/Applications/CLIP STUDIO PAINT 1.5 EN/CLIP STUDIO(.app)

Once a file has been edited and saved in Version 1.5.4 and later, you will not be able to open the file in Version 1.4.1 and earlier anymore, even if it was originally created in an old version. In addition, files created in the new CLIP STUDIO FORMAT (extension: clip) cannot be opened in Version 1.4.1 and earlier.

You can check the version of CLIP STUDIO PAINT using the method below. If you are unable to open an old file after upgrading, please check your current version.
For Windows, go to [Help] menu > [Version Information].
For Mac OS X, go to [CLIP STUDIO PAINT] menu > [Version Information].

Please read the following if you are using Manga Studio.

  1. You can use the latest version of CLIP STUDIO PAINT with your Manga Studio 5 serial number. After installation, you will need to input the serial number when starting your application for the first time.
  2. Additional materials bundled with old versions of Manga Studio cannot be installed.
    Please use the additional materials bundled with CLIP STUDIO PAINT.
    Please also reinstall the additional materials if you encounter issues with brush tip shapes and paper texture that you have previously configured.
  3. The user settings and materials created in Manga Studio will be transferred to the latest version of CLIP STUDIO PAINT when you start your application for the first time. If you have installed older versions of CLIP STUDIO PAINT in the past, please remove the CLIP STUDIO PAINT folder by following the steps below. Otherwise, user settings from the older version will be copied to the latest version of CLIP STUDIO PAINT.

    How to move Manga Studio data when you have Manga Studio and an old version of CLIP STUDIO PAINT installed
    1. Delete (or rename) the following folders:
      C:\Users\<user name>\Documents\CELSYS_ENC:\Users\<user name>\AppData\Roaming\CELSYS_EN
    2. Install the latest version of CLIP STUDIO PAINT.
    3. Once the installation is complete, start CLIP STUDIO PAINT. Settings and materials from Manga Studio will be transferred when you start your application for the first time.
  4. Additional materials from Manga Studio are not transferred to CLIP STUDIO PAINT.
    Please reinstall the additional materials from CLIP STUDIO PAINT. You cannot install additional materials from Manga Studio.
  5. Result of printing data/EPUB/KDP is not transferred to CLIP STUDIO PAINT. Please export from cmc file.
  6. Unable to find some materials added from Manga Studio
    Sometimes, additional materials applied as brush tip shapes and paper texture cannot be found.
    Those materials can be applied by installing additional materials bundled with CLIP STUDIO PAINT.
  7. The settings in Manga Studio were reset
    The ON/OFF of [Use for paper texture] and [Use for brush tip shape], and folder tag settings applied from Manga Studio were reset to initial settings.
    Please reapply the settings.

Serial number

Where can I find the serial number of the purchased product?

Purchase with PayPal

The serial number is included in the email message we sent you at the time of completion of your purchase

Purchase with other payment options

Serial number will be shown on the screen when you complete the purchase. E-mail, which contains serial number, will be sent to the registered e-mail address for the purchase.

If you have not received the message, please contact our User Support with the inquiry form.

The serial of the purchased software has not been delivered.

Serial number will be sent to registered e-mail address on PayPal if you purchased with PayPal or the e-mail address you entered if you purchase with other payment options.

Up to how many computers can share one serial number?

Up to two computers (1 main & 1 sub machines) can share a single serial number under the following conditions.

Conditions

  1. The two computers must be owned and administered by a single user.
  2. The user of the product must be limited to the main user and one assistant user appointed by the main user.
  3. The product must NOT be used simultaneously on the two machines.
    The two computers may have different OS (e.g. Windows 8 and Mac OS X 10.8). Please make sure to confirm the official conditions of use provided in the End-User License Agreement. If you wish to use the product on three or more computers, please consider purchasing additional licenses."

When I have new PC, can I authenticate with the same serial number?

Yes, you can authenticate.
For the CLIP STUDIO PAINT license, you can install the software and authenticate it with the same serial up to two computers as long as the software does not run simultaneously and the same person use it.
If you need to authenticate with the third computer for inevitable reasons such as breakdown of PC or replacement of PC, you can re-authenticate two computers after clearing the previous authentication.
*Follow the dialogue that is displayed upon authentication.

Buy / Upgrade

How can I upgrade the trial version to the commercial version?

Both the trial and commercial versions run on the same program. CLIP STUDIO PAINT changes its edition according to the serial number. Please start CLIP STUDIO PAINT and enter the serial number for the commercial version in the “License Registration” dialogue. Once you complete this procedure, you can use the commercial version.

How can I change the grade from PAINT DEBUT and PRO ?

Please proceed the following steps to change the grade from CLIP STUDIO PAINT DEBUT and PRO.

  1. Start CLIP STUDIO PAINT.
  2. Click [Register License] from [Help] menu.
    * For MacOSX, click [Register License] from [CLIP STUDIO PAINT].
  3. Enter the new serial number.
  4. Click [Register License] to authenticate the license.
  5. After completing the license authentication, close CLIP STUDIO PAINT and start it again.
    CLIP STUDIO PAINT will start with the changed grade.

How can I change the commercial edition?

CLIP STUDIO PAINT changes its edition according to the serial number. Please start CLIP STUDIO PAINT and follow the steps below:

  1. Select [Register License] from [Help] menu.
    * For Mac OS X, select [Register License] from [CLIP STUDIO PAINT] menu.
  2. Enter the serial number for the edition that you want to use.
  3. Click [Register License] button.
  4. Follow the dialogue instruction to complete the license registration.
    Once you complete the above steps, you can use the new edition.

I want to upgrade the software version from PRO to EX.  Do you have any special discount?

We have the special offer for CLIP STUDIO PAINT PRO customers to purchase EX with a discount rate.
You can apply it from here.

OS / System Requirement

A message saying "Could not start due to a syncing issue with the CLIP STUDIO Series product" is displayed and the program cannot be started.

We apologize for the inconvenience.

This error message is displayed when an issue occurs in the settings file.
Please try the following recovery method. We apologize again for the inconvenience.

The recovery steps vary depending on your CLIP STUDIO PAINT version. You will need to check the Version Information using the steps provided below before following the recovery instructions.

  1. 1. Go to [Help] menu (or [CLIP STUDIO PAINT] menu on Mac OSX) and select [Version Information].
  2. 2. The version number is indicated next to [Version].

For Version 1.5.4 and later

1. Exit CLIP STUDIO PAINT.
2. Delete the following folders :

[On Windows system]
C:\ProgramData\CELSYS\[interprocess]
C:\ProgramData\CELSYS\[promenade]

*If the [ProgramData] folder is not shown, go to [Control Panel] > [Appearance and Personalization] > [Folder Options]. In the [View] tab under the [Advanced settings], click [Hidden files and folders] and select the [Show hidden files, folders and drives] radio button. Click [Apply].

[On Mac OS X systems]
Startup Disk (Macintosh HD)/private/tmp/CELSYS****/[interprocess]
*By default, [private] is a hidden folder. You can open the folder using the following steps.

  1. (1) Open the [Applications] folder, go to [Utilities] and start [Terminal].
  2. (2) Input [open /tmp] in Terminal and click Enter.
    *Please input a half-width space between open and /tmp.
  3. (3) Once the tmp folder is displayed, open the [CELSYS****] folder.

3. Restart your computer.

For Version 1.4.1 and earlier

1. Exit CLIP STUDIO PAINT.
2. Delete the following folders :

[On Windows system]
C:\ProgramData\69B6DBD2-8E05-476F-B662-CF8D235FD499
C:\ProgramData\FEA3F5DE-0F10-454D-B6C0-55E35B170A9D
*The second folder is only created on Windows 7. For other OS systems, you only need to delete the first folder.

*If the [ProgramData] folder is not shown, go to [Control Panel] > [Appearance and Personalization] > [Folder Options]. In the [View] tab under the [Advanced settings], click [Hidden files and folders] and select the [Show hidden files, folders and drives] radio button. Click [Apply].

[On Mac OS X systems]
Startup Disk (Macintosh HD)/private/tmp/69B6DBD2-8E05-476F-B662-CF8D235FD499
*By default, [private] is a hidden folder. You can open the folder using the following steps.

(1) Open the [Applications] folder, go to [Utilities] and start [Terminal].
(2) Input [open /tmp] in Terminal and click Enter.
*Please input a half-width space between open and /tmp.

3. Restart your computer.

It should be possible to start CLIP STUDIO PAINT after completing the steps above.
If the problem persists, please contact our support desk. We apologize for the inconvenience.

I have a message that OS is not supported for operation.

The English version of the application will work only with OS in English and the traditional Chinese version only with in traditional Chinese.

If you use the software in the circumstances with such message, we do not guarantee the correct operation.
We strongly recommend using the appropriate OS and equip configuration for operation.

[Windows] Video data cannot be imported or exported in CLIP STUDIO PAINT Ver.1.6.2.

Check that Windows Media Player is installed on your computer. If it is not installed, install Windows Media Player and try importing or exporting the video data again. You can download the Media Feature Pack (Windows Media Player) from the Microsoft webpages below.

(MacOSX) CLIP STUDIO PAINT cannot start.

CLIP STUDIO PAINT does not support the file system to distinguish capital and small letters.
If formatted with such a file system, the application does not start correctly.
If you select the file system to distinguish letters, re-install MacOS X after formatting the format not to distinguish letters.
Please check the followings if Mac OS X is formatted with a case-sensitive file system.

  1. Click the [Apple] menu and select [About This Mac].
  2. Click [More Info].
  3. After the system profiler starting, open [Hardware] and select [Serial-ATA].
  4. Check the file system of the volume where CLIP STUDIO is installed in the right side of window.

You can check the file system with the Disk Utility as well.

  1. Choose [Applications] > [Utilities], and double-click [Disk Utility].
  2. Select the volume where CLIP STUDIO is installed and check [Format].

Does it support input from AZERTY keyboard?

CLIP STUDIO PAINT does not support AZERTY keyboard. We will consider its support in the future development.

*[W] and [Z] are laid out reversely between AZERTY keyboard and one of US and Japan. There are other differences such as reverse layout of [A] and [Q]. Due to these differences, some operations such as short-cut keys and modifier keys may not work as you expect.

I want to get sub tool to the status right after installing.

You can have the initial settings right after installation by performing the initialization in the following procedures.

  1. Close CLIP STUDIO PAINT.
  2. Double-click the shortcut icon, pressing the [Shift] key, and start the application.
  3. Check on only [Tool] as effective and press the [OK] button.

Materials are not shown in the material palette.

Try the following procedures if materials are not shown in the material palette.

  1. Click the [File] menu → [Organize materials].
  2. Click the [File] menu → [Initialize install material].

Make sure that you do not use other languages than English or special symbols for the account name to log in to PC.
If this is the case, create another account only with alphanumeric characters and without special symbols, log in to PC with this new account, and start CLIP STUDIO PAINT.

For CLIP STUDIO PAINT, the English version of the application will work only with OS in English and the traditional Chinese version only with in traditional Chinese.
If you use the application with the different combinations from the above, please use with the appropriate OS.

Can I open Wacom Manga Canvas files with CLIP STUDIO PAINT?

You can open files in the CSNF format, created with Wacom Manga Canvas, with CLIP STUDIO PAINT EX.
*You cannot import these files with PRO or DEBUT

Select the [File] menu → [Open]. Then, select [CLIP STUDIO storyboard file] and open appropriate files.

Tablet / Tablet PC

Which tablet is used for CLIP STUDIO PAINT?

WACOM's tablets, FAVO, Bamboo, Intuos, and Cintiq are used for CLIP STUDIO PAINT.
If you use other tablet PC, problems may happen that you cannot draw on tablet or the software work slowly. We recommend using tablet PC with operation check.

Tablet works slowly.

If you play video clips or run other software at the same time, CLIP STUDIO PAINT may work slowly. Please make sure the performance running only CLIP STUDIO PAINT.

The following settings may improve the performance as well.

Windows and Mac

  1. Open preferences.
    Windows: Select the [File] menu → [Preferences].
    Mac: Select the[CLIP STUDIO PAINT] menu → [Preferences].
  2. Select [Performance] from the left category.
  3. Increase the value in [Allocate to application].
  4. Close preferences and start CLIP STUDIO PAINT again.

Mac

  1. Select the [File] menu → [Preferences] and open preferences.
  2. Select [Tablet] from the left category.
  3. Check [Not Omit Drawing Update] in [Drawing Settings].
  4. Close preferences with [OK] and start CLIP STUDIO PAINT again.
  5. Open preferences after starting CLIP STUDIO PAINT.
  6. The value in [Tablet Settings] varies from [1] to [6].
    Change the value from [1] and see if the software works more responsively.
    *It depends on PC's circumstance which value is appropriate.

Does the software work with tablet PC?

Yes, it is in the only following circumstance that PC is installed with Windows 8 compatible with Windows touch gesture and its equip configuration can detect pen pressure of digitizer pen with PC.
If you use tablet PC, the following configurations will enable more smooth and responsive usage.

Settings of pen pressure

  1. Click [File] → [Preferences].
  2. Check [Tablet PC] of [Tablet service to use] in [Tablet].

Settings of interface

  1. Click [File] → [Preferences].
  2. Check [Adjust an interface to suit touch operations] in [Interface].

*These changes will be effective after starting the application again.

Can I draw with fingers on tablet PC?

Yes, you can draw.

If you want to draw with fingers, have the following settings.

  1. Select [Modifier Key Settings] in the [File] menu.
  2. Check [Common settings].
  3. If you scroll to the bottom, there is [Single Swipe]. Set [None] and click [OK].
    *Pen pressure will not work with fingers.

If you want to draw with pen, have the following settings as well.

  1. Select [Preferences] in the [File] menu.
  2. Set [Tablet PC] in [Tablet service to use] of [Tablet].

*These changes will be effective after starting the application again.

Others

Do you have software or service like “CLIP STUDIO” of Japan?

Yes, CLIP STUDIO is included in the latest versions from Ver.1.6.2 onward, allowing you to use applications such as CLIP STUDIO ASSETS.
However, some services currently cannot be used with overseas versions.
Services and functions will be added in future.

I have a license of the Japanese version. Can I use it for the English version?

No, you cannot use it. You need to purchase the English version separately.

Do you have the software in package?

We are handling only the download version. If you want the package version, CLIP STUDIO PAINT is available from SmithMicro.

Contact Us

CELSYS, Inc.

Please use the contact form for inquiries.
It normally takes 3 to 5 business days to make a reply.

You can contact Smith Micro Software in addition to CELSYS if you purchased software or downloaded a trial version from Smith Micro Software.

CLOSE
lang:
CLOSE